IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, and just completed its 22nd year of patent leadership. IBM Research has received recognition beyond any commercial technology research organization and is home to 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees in US Inventors Hall of Fame. The company was behind the inventions of the PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system, and much more.
Job Title: STG Lab Services Consultant
Job Description
Lab Services Consultant for MEA. Technical consultants with customer facing and deep technical skills in Power (p and i), Storage.
Fulfill customer demand that typically require 60% travel in MEA and other regions as required. Traveling to customers and timely executing the projects.
Work with customers, account teams, technical consultants, business partners, GTS and management and ensure client satisfaction. Encourage One Team approach. Develop and foster long-lasting relationships with clients, Business Partners, internal IBM teams, based on insight and knowledge of their current and future needs
Planning, installing, implementing, integrating new, complex and unique solutions related to Power and Storage Systems
System administration, problem determination, skills transfer to customers, business partners and IBMers
Documentation as part of services engagement at customer site or at IBM location
Interface directly with the Customer, Sales, Marketing and Development
Demonstrates leadership with external and internal clients to identify services engagement opportunities; provide proper Scope of Work definition and execute service projects
Lead growth in new business areas, generate demand for services and assets
Drive follow-on business from successful client engagements 1) Post Engagement Sales Tips to STG Sales; 2)Feedback to Development about the product and services
Drive on demand adoption. Be proactive and develop new services that meet brand, development and field needs.
Pro-actively work with resource managers to identify the skills that are required to meet current and future needs for successful and timely deployment on opportunities utilizing those skills
Dedication to Client success: Attain high client satisfaction supported by positive client feedback; Create new client references
Exhibit personal responsibility in all relationships; including, but not limited to, honoring all internal and external commitments in a timely manner, being proactive, being responsive and cooperative with clients, peers, management and other IBM organizations, and maintaining a positive, in control posture at all times
Continuous self assessment and continue to develop and expand deep technical and client facing skills to provide increased value to clients and be recognized as a MEA wide expert. Get ready for the future challenges in line with WW IBM Strategy. Extend the range of offerings, capabilities, and improve business practices based on existing or potential market demand
Continuously engage Sales and GTS teams to build relationship and reputation. Help the STG and GTS teams to achieve their revenue and growth plans by engaging the right Lab Service skill for their needs
Timely completing job in area of responsibility with a positive, can do attitude. Promote a positive climate
Become trusted advisor for all internal and external clients
Work to achieve full cost recovered status: ideal 60% customer engagement 40% skill development
Above 90% customer satisfaction
Follow the IBM rules and regulations and ensure audibility at all the time.
Ensure clarity via proper and timely communication
Be active member of the technical community (e.g., asset/ HW/education/skills/ICAP/Patent/Offering Development, Redbook/process improvements/publications/conference presentations/marketing collateral/pre-sales support. other givebacks…)
Required Technical and Professional Expertise
- Strong Business English
- Willing to Travel
- Deep Technical knowledge, skill and experience working with Power (p and i), Storage Systems
- Excellent communication skills with the ability to communicate technical issues
- Excellent Client Facing Skill
- Ability to work with customers, account teams, technical consultants and management
- Client and Solution Focus
- Creative Problem Solving
- Taking Ownership and Responsibility
- Sense of Urgency
- Teamwork
- Demonstrate leadership skills
Preferred Technical and Professional Experience: none
Required Education: Bachelor’s Degree
Preferred Education: Master’s Degree
